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Technical Questions:
Q: What kind of software do I need to play the video files?
A: Windows Media Player 9 or higher. This is a free download from Microsoft's web site
Q: Can I view the Streaming Video Library with a Macintosh?
A: Yes, you can download Windows Media Player for Macintosh computers as well. Feel free to test your configuration by viewing our sample clips (trailers) that are posted here.
Q: What kind of Internet connection do I need?
A: A high-speed (eg: Cable/DSL or better) internet connection is required to view all video files. Because of their educational value, these files have been encoded for very high AV quality. Higher resolution requires more Internet bandwidth to stream.
Q: Can I watch the videos on more than one computer?
A: Yes. You can access your video(s) from any computer within the timeframe for which paid. After your session expires, you can no longer view the video(s).
Q: How can I be sure that the quality is high enough for my needs?
A: We have posted a few example clips (trailers) that you can test on your computer. They are encoded at the same quality level as each of our full length videos.
Q: How can I make the video bigger?
A: You can view the video at full screen by double-clicking the area where it is playing. However the quality doesn't actually improve - the pixels are simply stretched. This can make the video look extremely grainy.
If you have any technical difficulties, please contact us. Please include your AUA ID number when contacting us.
Other Questions:
Q: Can you earn CME by watching the videos?
A: No, at this time the videos are not CME accredited.
Q: How can I access an older video from the Video Library?
A: The only videos available on line are shown in the directory. Videos produced prior to 2004 are not available in digital format and only available in VHS format in small quantities. If you are trying to find a particular film from our VHS archives, please contact 410-689-3934.
Q: How soon will the 2006 Video Sessions be available?
A: The videos can be viewed in person at the AUA Annual Meeting in Atlanta, Georgia, May 20-25, 2006. They will be available for purchase on line and pay-for-view a few weeks after the Annual Meeting.
Q: Who owns the rights to the AUA/BI DVD Library?
A: These videos are owned by the American Urological Association Education & Research, Inc.
Q: What are the restrictions of use for the videos?
A: AUA prohibits unauthorized sales distribution of its videos as well as duplication in whole or in part for commercial use.
Q: How many DVDs can I purchase on line?
A: There really is no limit to how many you can order on line; however, for more than 20 DVDs, it may be quicker to call in your order at 410-689-3934.
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