Attention: Restrictions on use of AUA, AUAER, and UCF content in third party applications, including artificial intelligence technologies, such as large language models and generative AI.
You are prohibited from using or uploading content you accessed through this website into external applications, bots, software, or websites, including those using artificial intelligence technologies and infrastructure, including deep learning, machine learning and large language models and generative AI.

9. Hardware

Company-owned equipment used for work-related purpose

The IT team provides support for installation, maintenance and troubleshooting for computers, software, and other peripherals used by employees.

Workstation Guidelines

The AUA is committed to providing staff with appropriate computing technology to perform their role and responsibilities. The AUA provides a variety of technology solutions and resources (i.e., Thin Client, Virtual Desktop Infrastructure (VDI), etc.) to meet staff needs.

The Workstation Guidelines document is located in ADP here: AUA Workstation Guidelines

Equipment Loaning

The AUA maintains a limited inventory of computing equipment available for loan. Email or submit a ticket to the helpdesk to find out what loaner equipment is available.

Hardware Repair

The AUA provides full hardware support and repair services for AUA-owned computers. Email or submit a ticket to the helpdesk for assistance.

Be sure your message includes a description of your issue and type of device.

Device Move

The requesting manager must submit a request via Zendesk to Office Management for approval.

  • Once the move request is approved by Office Management, IT Support can facilitate the move.
  • IT Support team will facilitate the device move once it is approved by Office Management.