Attention: Restrictions on use of AUA, AUAER, and UCF content in third party applications, including artificial intelligence technologies, such as large language models and generative AI.
You are prohibited from using or uploading content you accessed through this website into external applications, bots, software, or websites, including those using artificial intelligence technologies and infrastructure, including deep learning, machine learning and large language models and generative AI.

7. IT Support

Team that supports employees by providing technology solutions for products, services, and technology issues.

Need Help? Get fast and friendly technical support from your IT Team. The AUA IT Support team provides assistance with technical issues, hardware, software and more.

IT Helpdesk

IT Support is here to assist you with your technology related questions and issues. You can contact the support team using any of the methods below.

Ticket

All messages sent via Zendesk will automatically have a ticket created in our ticket tracking system. Someone from the IT Support team will contact you about your issue within one hour of receiving your ticket or email.

IT Support can be reached by dialing 3915 or by dialing 410-689-3915 from an outside line. Voicemail messages left outside of business hours will be addressed the next business day.

IT Support Hours:
Monday – Friday
8:00 a.m. – 5:00 p.m
(excluding holidays)

User access request & password reset

*** The IT Team will NEVER ask you for your password***

After Hours Support

      • Available upon request when requested in advance

For emergency support regarding critical business applications or network failure

    • Best method of contact is to submit a ticket