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10. Application Training
The AUA will provide training on corporate applications based on user's role
Need Training? Have a software question? Want guidance? The IT Helpdesk is here to help. We offer trainings that are specifically designed for the software programs and applications necessary for performing your job.
Business Applications
- The Information Systems department does conduct various training sessions throughout the year. An email is sent to All Staff announcing the training session along with an agenda, session date and time and format for the training (live or webinar). Live training sessions may be limited due to computers available for hands-on training.
- Training sessions are recorded and can be found on the Hub under the Manuals, Policies & Best Practices > Technology.
- The best method to request customized training is to submit a Helpdesk ticket that specifies the type of training needed (i.e., Excel, Nimble AMS, Ingeniux CMS, Data Analyzer, etc.), how many users need to be trained, and a timeframe for when you need this training.
E-learning Courses
- The Information Systems department records training sessions whenever possible and those recordings are found on the Hub under the Manuals, Policies & Best Practices > Technology.
- The best method to request customized E-learning training sessions is to submit a Helpdesk ticket that specifies the type of training needed (e. Excel, Nimble AMS, Ingeniux CMS, Data Analyzer, etc.), how many users need to be trained and a timeframe for when you need this training.
Security Training – KnowBe4
- The Information Systems department provides cybersecurity training at orientation and throughout your tenure at the AUA via the KnowBe4 application that is available through Okta.
- You may receive notifications from KnowBe4 via email announcing available courses and of any mandatory training you may be required to attend.
Welcome to Nimble AMS Training
What is an AMS? An Association Management System, or AMS, is software designed specifically for association management tasks. It can provide member and customer management, event management, online giving, storefronts, order taking and processing, sales management, subscription management, education & programs support, financial management, exhibits functionality, committees support, an online portal, reporting and more.
What Training Do You Need? The training below is broken into four sections.
- Trainings 1 & 2: All new AUA Staff need to take these trainings.
- Trainings 3, 4, and 5: All staff that will be logging into the Nimble system will need to take all three of these trainings. (Not all staff need a Nimble account, as you will learn in Training #2. Talk to your supervisor about whether you need a Nimble account or not.)
- Trainings 6 & 7: Your supervisor may require you to take these, but if not they are recommended (but not required) for Nimble users.
- Trainings 8 through 16: These trainings relate to specific business areas of the AUA. Talk to your supervisor about which ones you should take.
If you have any questions, please email helpdesk@AUAnet.org.
Trainings 1 & 2 – Required Training for All New AUA Staff
Not everyone at the AUA needs a Nimble account, but most people need to get information out of Nimble.
Training 1 – Account Lookup for AUA Staff
This real time lookup lets you find member information without even needing a Nimble Account.
Training 2 – Requesting a FRESH Account
Watch this video to understand who needs a Nimble account and how to request one. After watching the video, make sure you talk to your supervisor before requesting an account.
Trainings 3, 4, and 5 – Required Training for FRESH/Nimble Users
If you know that you will be getting a Nimble account (or already have one), the following three trainings are required.
Training 4 – Getting Online Help
Training 5 – Introduction to Reporting
Trainings 6 & 7 – Recommended (Not Required) Training for FRESH/Nimble Users
"Orders & Payments" and "Accounts & Affiliations" provide information on two subjects that are integral to a full understanding of Nimble. Though these two trainings are not required, they are recommended in order to increase your understanding.
Note: You may be required to take these trainings by your supervisor.
Training 6 – Orders & Payments
Training 7 – Accounts & Affiliations
Trainings 8 thru 16 – Discuss with Your Supervisor
Depending on your role at the AUA, your supervisor may require you to take one or more of the trainings below. Please talk to your supervisor and ask which you should take.