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Frequently Asked Questions for AUA Members and Customers

Why is the AUA upgrading its Association Management System?

As the AUA strives to serve our members’ needs in a digital world, it is critical that we use technologies that enable us to be more effective, efficient and innovative. Our new system, Nimble, marks a major investment in AUA’s digital infrastructure and will allow us to streamline functions, gain greater member insights and provide a better operational experience for our staff and a better user experience for our members. This upgrade is scheduled to occur on July 15, 2024.

Why can’t I make a purchase on the website?

Between July 8 and 15, the week prior to the system upgrade, the AUA will suspend transactions which means you will not be able to make purchases with the AUA or the Urology Care Foundation during this time. AUA websites will continue to function without interruption, but you will not be able to conduct transactions or purchases during this period.

If you have an urgent need during this time, please contact AUA Member and Customer Services at CustomerService@AUAnet.org or 410-689-3700.

Why can’t I submit a membership application?

Between June 21 and July 15, the AUA will not be processing new member applications as we work through our system transition. Please complete this form and we will notify you when the membership application portal is back online.  We look forward to welcoming you as an AUA member!

Can I access the AUA2024 virtual meeting content during this time?

Yes! The virtual Annual Meeting is hosted on a different platform, Swapcard, which is separate from AUA’s websites. You will be able to access the virtual Annual Meeting and AUA2024 CME portal during this time.

Will my account and profile be transferred into the new system?

If you currently have an active account with the AUA, your account will be migrated to the new system. We’re transitioning more than 90,000 records into the new system, including

  • All members from any time
  • CME data from the past seven years
  • Donations from the past three years
  • All orders from the past three years
  • Mobile App users from the past three years

How will I access my account in the new system?

After the transition on July 15, you will need to reset your password to access and manage your account in the new system.

Why do I have to reset my password?

The AUA is committed to the security and privacy of your data. Your password is set and managed by you alone and the AUA cannot transfer your password into the new system.  Once you reset your password, you will be able to access and manage your account through your myAUA profile.

Can I use my old password?

To help protect your data and privacy, passwords will need to meet specific requirements:

  • Minimum length: 8 characters
  • Must include alpha, numeric and special characters

If your current password meets these criteria you may reuse that password.

Will I still use my AUA ID when logging in to the AUA?

If you are an existing member, you will retain your AUA ID.  However, to make the site more user friendly, your email address will now be your username when logging in to AUA websites and ancillary systems like our mobile apps or AUA Coding Today.

What if I log in and my data is missing or incorrect?

If you find that you are missing data, or your data is incorrect, please contact AUA Member and Customer Services at CustomerService@AUAnet.org or by phone at 410-689-3700. 

What about my access to other AUA sites that require me to log in like The Journal of Urology®, AUAUniversity or Coding Today?

Between July 7 and 15, you will be able to log in to these AUA sites and apps with your existing password.  After the transition on July 15, you will be directed to reset your password on the AUA website.  Once you reset your password, you will be able to log in to those websites and apps with your new credentials.

What if I have questions or need assistance?

Should you have any questions or need assistance during this transition, you can contact Member and Customer Services at CustomerService@AUAnet.org or 410-689-3700.

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