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Frequently Asked Questions for AUA Members and Customers
Why did the AUA upgrade its Association Management System?
As the AUA strives to serve our members’ needs in a digital world, it is critical that we use technologies that enable us to be more effective, efficient and innovative. Our new system, Nimble, marks a major investment in AUA’s digital infrastructure and will allow us to streamline functions, gain greater member insights and provide a better operational experience for our staff and a better user experience for our members.
Did you transfer my account information to the new system?
The AUA migrated more than 90,000 accounts into the new system, so if you had an existing membership in our system, it was transferred over. The accounts we migrated include, but are not limited to:
- All members from any time
- CME data from the past seven years
- Donations from the past three years
- All orders from the past three years
- Mobile App users from the past three years
How do I access my account in the new system?
To access and manage your account in the new system you will need to reset your password.
Why do I have to reset my password?
The AUA is committed to the security and privacy of your data. Your password is set and managed by you alone and the AUA cannot transfer your password into the new system. Once you reset your password, you will be able to access and manage your account through your myAUA profile.
Can I use my old password?
To help protect your data and privacy, passwords will need to meet specific requirements:
- Minimum length: 8 characters
- Must include alpha, numeric and special characters
If your current password meets these criteria you may reuse that password.
What if I log in and my data is missing or incorrect?
If you find that you are missing data, or your data is incorrect, please contact AUA Member and Services at CustomerService@AUAnet.org or 410-689-3700.
What if I have questions or need assistance?
Should you have any questions or need assistance during this transition, you can contact Member and Customer Services at CustomerService@AUAnet.org or 410-689-3700.
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